We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please read the following thoroughly before returning a product:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll need the receipt or order number.
Refunds will be issued to the original form of payment, e-credit.
Customers will get the return label by Downloading/print.
We do not allow returns for the following:
Products that have been previously worn.
Products without their tags attached.
Items were sent back to us without first requesting a return.
How to start the return process?
To start a return, you can contact us at firstname.lastname@example.org. Once accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return questions at email@example.com.
What is the restocking fee?
- All returns or cancellations are subject to a 15% restocking fee.
How much return shipping fee?
No cost when the product is damaged by the carrier, or defective in another way.
But when the customer purchased the wrong color or size or they no longer want the item, in this case, customers are responsible for the actual cost of return shipping.
Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Cancellations: Cancellation requests must be informed to us within 24 hours of your order being placed to our email firstname.lastname@example.org. If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped items cannot be canceled or diverted.
Exchanges: We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however, return costs cannot be covered and items must be returned unworn, in their original packaging. Please send us an email at email@example.com to discuss your exchange needs.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned with damaged, worn or missing packaging we exercise the right to refuse refunds, and the item will be returned to you.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.