Refunds & Returns
- Return the new items to us within 14 days of delivery.
- Simply contact our support team at firstname.lastname@example.org if you have any questions regarding your return.
- For any product valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
Terms & Conditions:
- We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
- We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.
- Refunds or store credit will be issued within 30 days from the cancellation date and/or when we receive your return at our return address (listed above).
- You have 14 days from the date you receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
- We provide a refund to your original payment method for all full-priced items.
- Exchanges are provided through store credit for eligible items only.
- We do not provide a return label or pay for returns shipping.
- Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
- Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
- All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and a store credit issued by Infatuat Gift store cannot be exchanged or refunded.
- All shipping charges and government taxes are non-refundable.
- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
- The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
- If you have any questions at all regarding our Returns Policy please reach out directly to us at email@example.com and one of our customer support specialists will help within 1 business day.