Returns & Refund Policy

Items shipped from GiftsBite.com can be returned within 30-day of receipt of shipment in most cases.

How to start the return process?
To start a return, you can contact us at hello@giftsbite.com. Once accepted, we’ll send instructions on how and where to send your package.

You can always contact us for any return questions at hello@giftsbite.com.

Please read the following thoroughly before returning a product:

To be eligible for a return, your item must be in good condition, with tags, and in its original packaging.

You’ll need the receipt or order number.
Refunds will be issued to the original form of payment, e-credit.
You will be required to return the item at your own expense.
GiftsBite will automatically refund up to $15 for return postage costs on receipt of the item.
If your return postage costs exceed $15, you may contact our Customer Service to request a refund of the remaining postage cost.
If you return a defective, damaged, or incorrect item, you will be refunded the full postage cost, as well as your import fees deposit, once your return is processed.

Unfortunately, we will not allow returns for the following:

Products that have been previously worn.
Products without their tags attached.
Items were sent back to us without first requesting a return.

We will require a restocking fee?

- All returns or cancellations are subject to a 15% restocking fee.

How much return shipping fee?
No cost when the product is incorrect, damaged by the carrier, or defective in any way.

However, if the customer no longer wants the product, or purchased the wrong color or size, the customer will be responsible for the postage cost.

Return Address:

15A Bowker str, Klein Windhoek, khomas, 10055, Namibia.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Cancellations
Cancellation requests must be informed to us within 24 hours of your order being placed to our email hello@giftsbite.com. If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped items cannot be canceled or diverted. All refunds will be issued within 30 days to your original payment method.

Exchanges
We can replace items if they are defective, damaged, or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within 30 days, however, return costs cannot be covered and items must be returned unworn, in their original packaging. Please send us an email at hello@giftsbite.com to discuss your exchange needs.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 30 days to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned with damaged, worn, or missing packaging we exercise the right to refuse refunds, and the item will be returned to you.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at hello@giftsbite.com.

Contact Info :
E-mail: hello@giftsbite.com

Shipping Policy

This policy is applicable to United States (US) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Orders are shipped on business days only (Monday-Friday). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 - 4 working days after order verification and credit approval.

Standard Shipping For USA:

Free Shipping Available For All orders
Transit Time : 7 - 10 days Mon – Fri
Handling time 0 - 4 days Mon – Fri
Order cutoff time 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Standard Shipping For Canada:

Free Shipping Available For All orders
Transit Time : 7 - 12 days Mon – Fri
Handling time 0 - 4 days Mon – Fri
Order cutoff time 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Standard Shipping For United Kingdom:

Free Shipping Available For All orders
Transit Time : 7 - 10 days Mon – Fri
Handling time 0 - 4 days Mon – Fri
Order cutoff time 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Standard Shipping For Australia/New Zealand:

Free Shipping Available For All orders
Transit Time : 7 - 12 days Mon – Fri
Handling time 0 - 4 days Mon – Fri
Order cutoff time 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

FOR PRE-ORDERED OR BACK-ORDERED ITEMS:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

TRACKING YOUR ORDER:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page

Please allow 1 to 3 working days for the tracking information to show.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at hello@GiftsBite.com if you believe you have provided an incorrect shipping address.

RETURNS:

By placing an order on GiftsBite.com, you are responsible for the cost of return shipping back to GiftsBite. Please refer to our Return Policy for further information on how to make a return.

LOST/STOLEN PACKAGES

GiftsBite is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team: hello@GiftsBite.com

Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

How do you ship?

We ship item through USPS or UPS. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order

To know more info:

hello@giftsbite.com

Billing Terms & Conditions

We accept the following payment types:

PayPal
Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay

Security:

GiftsBite.com takes appropriate precautions to protect your personal information. When you submit sensitive information via our web site (name, mailing address, email address, phone number, credit card data, etc.), your information is protected. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between our web site and your web browser.

This link ensures that all sensitive data passed between our site and your web browser remains private and secure before it travels over the internet. SSL technology is the industry standard for secure online transactions.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the site address will show "https" in your browser.

Payment issues:

If you run into issues during the payment, kindly contact us by email at hello@giftsbite.com. We are happy to help.

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